Code of Conduct

Compliance with the following Code of Conduct is implicit within membership of the UKTA

Members shall: -

1.

Deal fairly and reasonably with their customers at all times and do their utmost ensure that they are satisfied with the services provided.

2.

Manage their business in such a way as to provide the highest practicable standards of customer care, maintenance and safety.

3.

Provide within the cost of each event full public liability insurance up to and no less than the amount of £5 million.

4.

Maintain full employers liability insurance.

5.

Operate a detailed risk assessment manual and to operate within the guidelines set out therein.

6.

Ensure that no information is knowingly given to customers that is misleading and to maintain adequate expertise within any field of the industry in which ability is claimed.

7.

Give due consideration to the requirements of disabled people or those with special needs and make suitable provision where practicable.

8.

Deal efficiently with all enquiries, requests, correspondence and complaints from customers and generally conduct their business in a way, which shall maintain the standards of the event industry.

In cases of non-observance of this Code the Association reserves the right to refuse or withdraw a Member's eligibility to participate in any of the Association's activities.